BBQ Rocket will only ship Product to a confirmed billing address. Products cannot ship to any other address other than the billing address on file with. Requests for exceptions to this policy should be made to firstname.lastname@example.org.
Shipping and handling fees are calculated based on the weight, distance from our warehouse, and the insured value of your order (where applicable). These shipping and handling costs are almost always completely out of our control and are based solely on charges from these third party parcel agencies and/or government postal agencies. You will be provided with the total shipping cost for your order during Checkout.
Standard Ground - All orders over $50 ship for FREE to the 48 contiguous United States by Standard Ground Service. Orders generally arrive within three (3) to eight (8) full business days. A flat rate of $19.95 applies to orders of $50 or less.
DELIVERY OF PRODUCTS
Please allow 1-3 business days after your order has been placed for it to be processed and shipped, excluding weekends and holidays.
When shipments successfully leave the warehouse, BBQ Rocket will email a shipment tracking number to the email address associated with the order. This tracking number is also available for your review by logging into your store account and reviewing your Order History. Delivery times may vary according to the shipping method you select during checkout and the location of your shipping address.
Once BBQ Rocket has shipped your Product, you are responsible for receiving delivery notification and scheduling delivery with the freight company. Failure to do so or refusing shipment of the Product will result in Buyer being held liable for the original shipping costs, any applicable storage fees and shipping costs back to the shipping warehouse.
ASSEMBLY OF PRODUCTS
The assembly and installation of Products purchased by Buyer shall be performed by the Buyer at Buyer’s own responsibility. BBQ Rocket shall not assume any legal liability in relation to the assembly and installation of Products. BBQ Rocket shall not assume legal liability for damages caused to the Product or other accidents caused or damages incurred while Buyer is assembling or installing the Products.
In the event Buyer enters into a paid services contract with an assembler for the assembly and installation of a Product that has been delivered, the terms of such contract shall be in accordance with the terms and conditions set forth by the assembler. Any and all responsibility arising in relation to the paid services contract shall be assumed by the assembler. BBQ Rocket shall not assume such responsibility.
CHANGES TO SHIPPING POLICY
You can review the most current version of the Shipping Policy at any time at this webpage. We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes on this webpage of our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to this Policy constitutes acceptance of those changes.